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You join Flip when an organisation admin invites you. They send the invitation from the Members page, and you complete setup from the email Flip sends you. This guide walks you through that recipient side of onboarding — opening the invite, creating or signing into your account, and joining the organisation.
Invitations stay usable for 7 days while they remain pending. If your link has expired, ask your admin to resend the invitation from the invitations table.

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Before you start

  • You have an invitation email from Flip for the organisation you’re joining.
  • You can open the invite on the same email address the admin invited.
  • Your invitation is still pending and inside the 7-day window.
Acceptance is tied to the invited email. If you sign in with a different address, Flip rejects the invitation even when the link itself is still valid.

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Accept your invitation

1

Open the invitation email

Find the Flip invitation in your inbox and open the link. That takes you into Flip’s accept flow for your organisation.
2

Let Flip check the invitation

Flip checks that the invitation is still valid. If the link has expired, already been used, or can’t be found, you’ll see a clear message instead of the join form — ask your admin to resend or send a new invite.
3

Create an account or sign in

What you see next depends on whether you already have a Flip profile:
  • New to Flip — you’ll get the accept invitation form. Enter your First name, Last name, and a Password. Your email is already filled in from the invitation and can’t be changed.
  • Already have a Flip account — you’ll be asked to sign in with the invited email and your existing password.
  • Already signed in with the invited email — Flip can join you to the organisation straight away.
4

Join the organisation

Submit the form. Flip creates or updates your profile, adds you to the organisation with the role and member type your admin chose, and marks the invitation as used. You’re then taken into Flip.
The accept form shows which organisation invited you and the role you’ve been assigned. For supplier invites, you’ll also see the supplier you’re joining.

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What happens when you accept

When you finish the form, Flip:
  1. Confirms you’re signed in as the invited email.
  2. Checks the invitation is still pending and not expired.
  3. Saves your name on your profile.
  4. Adds you as a member of the organisation (or supplier, for supplier invites).
  5. Marks the invitation as responded so the same link can’t be reused.
After that, you can sign in to Flip with the email and password you set during onboarding.

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If something goes wrong

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Tips for a smooth first login

  • Use the email that received the invitation — not a personal alias or another work account.
  • Choose a password that meets Flip’s requirements (length, upper and lower case, a number, and a special character).
  • If you’re joining more than one organisation over time, keep using the same Flip account email so invites route to the sign-in path instead of creating a second account.

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Next steps

Once you’re in, explore the guides that match your day-to-day work:

User guides

Manage your catalogue and everyday tasks in Flip.

Admin guide

Configure organisation settings if you’re an admin.
Last modified on July 22, 2026