> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flipapp.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Quickstart

> Get into Flip by accepting the invitation your admin sent by email.

export const PageUpdated = ({date}) => <p className="mt-8 border-t border-gray-200 pt-4 text-sm text-gray-500 dark:border-gray-800 dark:text-gray-400">
    Last updated on {date}
  </p>;

<PageUpdated date="22 July 2026" />

You join Flip when an organisation admin invites you. They send the invitation from
the Members page, and you complete setup from the email Flip sends you.

This guide walks you through that recipient side of onboarding — opening the
invite, creating or signing into your account, and joining the organisation.

<Info>
  Invitations stay usable for **7 days** while they remain pending. If your link
  has expired, ask your admin to resend the invitation from the invitations
  table.
</Info>

## Before you start

* You have an invitation email from Flip for the organisation you're joining.
* You can open the invite on the **same email address** the admin invited.
* Your invitation is still pending and inside the 7-day window.

<Warning>
  Acceptance is tied to the invited email. If you sign in with a different
  address, Flip rejects the invitation even when the link itself is still valid.
</Warning>

## Accept your invitation

<Steps>
  <Step title="Open the invitation email">
    Find the Flip invitation in your inbox and open the link. That takes you into
    Flip's accept flow for your organisation.
  </Step>

  <Step title="Let Flip check the invitation">
    Flip checks that the invitation is still valid. If the link has expired,
    already been used, or can't be found, you'll see a clear message instead of
    the join form — ask your admin to resend or send a new invite.
  </Step>

  <Step title="Create an account or sign in">
    What you see next depends on whether you already have a Flip profile:

    * **New to Flip** — you'll get the accept invitation form. Enter your
      **First name**, **Last name**, and a **Password**. Your email is already
      filled in from the invitation and can't be changed.
    * **Already have a Flip account** — you'll be asked to sign in with the
      invited email and your existing password.
    * **Already signed in with the invited email** — Flip can join you to the
      organisation straight away.
  </Step>

  <Step title="Join the organisation">
    Submit the form. Flip creates or updates your profile, adds you to the
    organisation with the role and member type your admin chose, and marks the
    invitation as used. You're then taken into Flip.
  </Step>
</Steps>

<Note>
  The accept form shows which organisation invited you and the role you've been
  assigned. For supplier invites, you'll also see the supplier you're joining.
</Note>

## What happens when you accept

When you finish the form, Flip:

1. Confirms you're signed in as the invited email.
2. Checks the invitation is still pending and not expired.
3. Saves your name on your profile.
4. Adds you as a member of the organisation (or supplier, for supplier invites).
5. Marks the invitation as responded so the same link can't be reused.

After that, you can sign in to Flip with the email and password you set during
onboarding.

## If something goes wrong

| What you see                   | What to try                                                                              |
| ------------------------------ | ---------------------------------------------------------------------------------------- |
| Invitation expired             | Ask your admin to **resend** the invitation from the invitations table.                  |
| Invitation already used        | The invite was already accepted. Sign in with the invited email instead.                 |
| Invitation not found / invalid | Ask your admin to confirm the invite still exists, or request a new one.                 |
| Sign in with the invited email | Sign out and sign in (or create your account) using the address that received the email. |
| Never received the email       | Ask your admin to resend, and check spam or junk folders.                                |

## Tips for a smooth first login

* Use the email that received the invitation — not a personal alias or another work account.
* Choose a password that meets Flip's requirements (length, upper and lower case, a number, and a special character).
* If you're joining more than one organisation over time, keep using the same Flip account email so invites route to the sign-in path instead of creating a second account.

## Next steps

Once you're in, explore the guides that match your day-to-day work:

<Columns cols={2}>
  <Card title="User guides" icon="book-open" href="/user-guides/index">
    Manage your catalogue and everyday tasks in Flip.
  </Card>

  <Card title="Admin guide" icon="settings" href="/admin-guide/index">
    Configure organisation settings if you're an admin.
  </Card>
</Columns>